Refund Policy

Draft. Align with Paddle dispute policy. Do not publish before counsel review.

1. Refund eligibility

You may request a refund within 14 days of payment if:

• The VM has not been activated yet (/start <token> in the bot) — full refund.
• The VM has been activated but not actively used (CPU usage < 1 hour) — full refund.

2. Exceptions (no refund)

• Active VM usage exceeding 1 hour CPU.
• Acceptable Use Policy violations (Terms § 4).
• Request received after 14 days.

3. How to request

1. Email support@youself.io with subject Refund <order_id>.
2. Include the reason.
3. We typically respond within 1 business day.

Alternatively, you can dispute directly with Paddle via your bank.

4. Processing time

• Refund confirmation: up to 3 business days.
• Card credit: 5–10 business days (depends on your bank).

5. What happens to the VM

After a refund:

• The VM is suspended immediately.
• Data is deleted after 30 days (you can request a backup before then).

6. Disputes (chargebacks)

If you initiate a chargeback without contacting us first, the VM is blocked instantly. We will provide Paddle with evidence within their dispute window.

7. Contact

support@youself.io